When you browse our website or place an order, we may collect the following information:

• Contact details — name, phone number, email address, and delivery address
• Order details — items purchased, size, colour, and order value
• Payment details — payment method used (COD, bKash, Nagad, Rocket, or Bank Transfer); we do not store your full card, mobile wallet PIN, or account credentials
• Technical information — IP address, browser type, and device information, collected automatically when you visit our site

We use the information we collect to:

• Process, confirm, and deliver your orders
• Contact you about your order status, delivery updates, or verification calls
• Respond to customer support requests, exchanges, and returns
• Improve our website, products, and overall shopping experience
• Send occasional offers or updates, where you have not opted out

Payments made through bKash, Nagad, Rocket, or bank transfer are processed directly through the respective payment provider. We do not have access to, and never store, your mobile wallet PIN, banking password, or full account credentials. For Cash on Delivery orders, payment is collected by our courier partner at the time of delivery.

To deliver your order, we share your name, phone number, and delivery address with our trusted courier partners. This information is shared only for the purpose of fulfilling and delivering your order, and is not sold or used for any other purpose by these partners.

Our website uses cookies to remember your cart, preferences, and login session, and to understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not work correctly without them.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your account or personal data, where legally possible
• Opt out of promotional messages

Our website may contain links to third-party sites, such as our social media pages or payment providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their own privacy policies.

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through any of the channels below.