Customer Care

Questions,
Answered.

Everything about ordering, delivery, exchanges and returns — in one place. Can’t find what you need? Our team is a message away.

01

Orders & Payment

Browse our collection, select your preferred size and colour, click Add to Cart, then proceed to checkout. Fill in your delivery details and confirm your order.
We accept:
  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Bank Transfer (where applicable)
Yes. Cash on Delivery is available in most locations across Bangladesh.
Yes. You can request an order change or cancellation before your order is shipped. Once shipped, cancellation may not be possible.
02

Delivery

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days
Delivery time may vary due to weather, public holidays, or courier delays.
Delivery charges are calculated based on your location and will be displayed at checkout.
Once your order is shipped, we’ll share the tracking information or courier details so you can monitor your delivery.
The courier will usually attempt delivery again or contact you. If delivery repeatedly fails, the order may be returned.
Yes. We deliver to most districts and upazilas across Bangladesh through trusted courier partners.
03

Returns & Exchange

Contact our customer support within 48 hours of delivery. We’ll arrange a replacement at no additional cost.
Contact us immediately with clear photos of the item and packaging. We’ll review the issue and arrange a replacement or refund if applicable.
Yes. Size exchange is available if the requested size is in stock. The product must be unused, unwashed, and returned with all original tags.
Contact our support team to know when the item will be restocked, or explore similar available products.
Returns are accepted only for eligible cases such as:
  • Wrong product delivered
  • Damaged product
  • Manufacturing defect
Products must be returned in their original condition with tags intact.
04

Product

We try to display accurate product colours. However, slight differences may occur due to camera lighting or your device’s screen settings.
Each product includes a size chart. We recommend checking the measurements before placing your order.
Yes. Every product we sell is brand new and goes through a quality check before shipping.
05

Support

Yes. After your order is placed, you’ll receive an order confirmation via SMS, email, or phone call, depending on the information you provided.
You can reach us through:
  • Facebook Messenger
  • WhatsApp
  • Phone Call
  • Email
Our support team responds during business hours.
Orders may be cancelled due to:
  • Incorrect phone number
  • Customer not responding to verification calls
  • Product going out of stock
  • Incomplete delivery address
  • Customer cancellation request

Still have a question?

Our support team is happy to help with anything not covered above.